Our busy Boggles have put some new measures in place to keep you (and us!) safe during your visit!
COVID19 Frequently Asked Questions
We have all our fingers and toes crossed to re-open from the 18th July 2020. The Twiggles and Boggle Builders are working their socks off to get everything ready and as safe as possible so people can come and play in the woods again. You can book tickets now!
The Twiggles and Boggles have been working their socks off to make everything suuuuper safe (and still fun!) so WILD explorers can come to play again. It will be a little different to previous BeWILDerwood experiences, but we are lucky to be in a big woodland with lots of fresh air and room to play. Please have a look at this page of our website to see the full list of extra measures we’ve put in place. We’ll also provide specific information on the day you come to play.
The Twiggles are pleased to announce they’re adding an additional 12 months to the expiry date shown on your annual pass card. This applies to everyone that had a pass that was still valid between 21st March and 17th July 2020. So, for example, if your pass expired on the 1st April 2020, it will now expire on 1st April 2021!
Our technical Twiggles will be updating expiry dates on our system and sparkly new cards will be ready for you to collect when you next come to play! You will need to prebook (up to the night before) for your day in the woods via our booking site, you’ll see an annual pass ticket option in Day Tickets… and pretty please bring your passes along with you to scan and swap for new ones.
The Twiggles are pleased to announce they’re adding an additional 12 months to the expiry date shown on your Twiggle Token. This applies to everyone that had a voucher that expired between 21st March and 17th July. So, for example, if your gift voucher expired on the 1st April 2020, it will now expire on 1st April 2021! Yippeeeeeeeeee. You will need to prebook (up to the night before) for your day in the woods on our booking site, you’ll see an Gift Voucher ticket option in Day Tickets… and pretty please bring your Twiggle Tokens along with you!
We can’t be sure on this one just yet, but hope to be! We will be seeing how the first few months of being open goes. Keep an eye out for any updates on this via our website and social media pages!
At this time, we need our visitors to pre-book so we can monitor visitor numbers effectively and ensure we do not go over our revised, decreased capacity. You can pre-book here.
Our tip-top-Twiggles have decided to refund all bookings made for visits between 21st March and 17th July (You don’t need to do anything, this will happen automatically in the coming weeks, but please allow plenty of time for the money to show up in your account as all banks and cards vary!). If you wish to re-book for your day out in the woods, we kindly ask you to book for a different day via our booking site.
We hope that the majority of the park will be open as usual!
We will not be offering face painting, boat rides will be assessed on a daily basis, and we’ll be encouraging the use of all the hand sanitiser dispensers we’ve put in before and after using equipment. Roaming members of the Twiggle Team will also regularly clean equipment.
More specific information can be found here.
We’re asking all those who want to buy a WILD WILD WILD pass to book regular Day Tickets and then upgrade at the gate (best to go and play and return to the gates later to do this if you arrive at a busy time). We take the cost of your day tickets off the total of your annual passes so you won’t have spent any extra! The Annual Pass ticket option on the booking site is for those already with passes.
If you’ve already bought a WILD WILD WILD pass online (while we’ve been closed) and are yet to “activate” it with the Twiggle Team, don’t worry, we just ask that you book for a day using the Annual Pass option. But please bring your proof of purchase/the booking ref of both your annual pass booking & day booking when you visit.
Pretty please let us know! You can message us on Facebook, pop us an email or call us. If you plan not to come for a day you’re booked for, it’s soooopa important to let us know so we know if we have spare capacity for others to come & play! Thank yoooooooou.
Nope, you must prebook for the day you’d like to come & play but there is no option to select a time of day. The Twiggle Team will be ensuring there’s not toooo many of you going through the gate at once and we’ve considerably reduced our capacity!